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Making your business more green

One of the new “games” to play in reputation management is to suggest your business is in some way friendly to the environment. An increasing percentage of the population believes you run a better business if it is more sustainable and “green”. In this, there’s actually an ironic benefit. Insurance companies also believe you should run your business in ways that reduce risk. This means keeping all your policies, processes and procedures under review to ensure they are safe. If you find ways to reduce the risk of claims, the insurer will respond with discounts. So, for example, your business may benefit if both the public access and the employee-only parts of your premises are redesigned in a more environmentally friendly way. If you use paint that does not fume and has reduced levels of toxicity, this reduces any risk of allergic reactions and illnesses.

Using natural light wherever possible, fitting LED lights and generally using power-efficient equipment reduces heat and the risk of fire. It also makes the premises more comfortable and popular with customers. Ask your insurer whether there are incentives to upgrade the building by fitting energy-efficient systems. If you comply with the Leadership in Energy and Environmental Design (LEED) standards, the Insurance Information Institute reports that, as from 2010, there are more than twenty insurers offering up to 10% discount on premium rates. One of the factors you might want to consider is the use of solar or wind power. Ignoring the capital cost to produce enough electricity to allow you to “go off the grid”, one of the main worries is the risk of outages. Some insurers are now offering specialized business interruption coverage to boost confidence.

When it comes to the vehicles used in the business, some of the commercial auto insurers offer discounts if you buy or lease hybrids. Even though you may not be impressed by the claimed threats of global warming or climate change, the insurance industry is firmly on the side of reducing emissions. The better the fuel-economy of your fleet, the lower the premium rates are likely to be. Similarly, the idea of pay-as-you-go will both save you money on the premium rates if you reduce milage to the absolute minimum and persuade your employees to drive more safely. The more safely and efficiently you run the fleet, the lower the premium payments. It also makes an excellent add-on to your marketing to show how much you care about the environment and that you are committed to reducing America’s dependence on imported oil. If you build environmental factors into your current risk management system, there’s a real chance of improving your bottom line, negotiating discounts on your business insurance rates, and giving yourself some marketing copy that will enhance your reputation with green customers. In this instance, there’s no reason why your skepticism about climate issues and other environmental factors should stand in the way of improved profits. Talk this through your your business insurance advisor to find out what your state’s insurance industry has on offer if you do decide to become more eco-friendly.




What’s new in the technology world?

It’s a tired way to start a modern article by referring to the speed with which the world has been revolutionized by the computer but, in this instance, it’s highly appropriate. When the first green shoots emerged in the late 1960′s and early 1970′s, computerization was all about automating in-house processes like the accounting system. The software to replace labor was still a few years ago. But, once it arrived, two things happened. The employers cut their costs and improved their profits by terminating the employment of tens of thousands. Second, by removing many of the people who used to deal with customers, the businesses began a slow decline in the quality of the services they provided. Today, corporations hide behind call centers and e-mail systems, rarely providing real people we can talk through our problems with.

Instead of using the Internet and automated systems as a smokescreen to suggest a reasonable quality of service, the new technology should be used to improve the customer experience. At some point, the quality of this aspect of service will come back into focus as a way of distinguishing between faceless corporations. Take the world of car insurance as an example of what can be done. If your vehicle is involved in an accident, what you want is a smooth system for handling your claim. This involves the minimum fuss in submitting the claim online, the identification of suitable bodyshops for performing the repairs, getting quotes with the least delay, and agreeing which bodyshop will actually do the repairs. All this administration needs to be fast because, if your vehicle is off the road, there are storage charges mounting up and rental charges for a substitute vehicle. Multiply this across all the policyholders and the cost to the insurers is higher than it needs to be. If this loss is controlled, premium rates can be stabilized if not reduced. It’s good for all.

That’s why it’s important to support a new website and mobile app for Android and the iPhone that will improve the current situation. They allow you to upload photographs of the damage using your cell phone or hand-held device with a camera, and circulate those pictures to bodyshops approved by your insurer near to where you live. The repair shops keep the site updated on whether they have spare capacity and offer an estimate of the cost of repairs within 24 hours. Because the site works with insurers to limit the list of repairshops to those preapproved by the insurers, there’s a minimum of delay in processing the claim and costs are kept to a minimum. At present, this is still at a beta stage with five insurance companies in a limited number of states. But, assuming the trial is a success, we could see this rolled out across the country. If it genuinely does reduce administrative delays and associated costs, we will see stable car insurance rates. It may not be the cheap car insurance we all want to see, but it’s a good step in the right direction. It should also act as a wake-up call to the other slumbering giants on both sides of the fence. There are creative software people and insurance companies who would benefit the customer by getting together.




Quality Auto Insurance for Student Drivers

One of the hardest groups to get affordable insurance for is student drivers, particularly teenagers. You can be a student driver at any age but the older you are, the less of a risk you are to insurance companies. So while your premium costs will be high since you are a new driver, they will not be as high as those for new teenage drivers. Lower policy rates for student drivers are achievable if the following conditions are met.

Complete Driver Education Classes

Most insurance companies will not even consider insuring a teenage driver who has not taken and successfully completed an approved driver education class. These classes include instruction on driving laws as well as hands-on driving lessons. There are different levels of driver education. Most students complete the basic level. But insurance companies prefer the advanced level because it includes instruction on defensive driving, bad weather driving, and how to avoid a crash. Insurance companies offer deeper discounts for this advanced instruction with the expectation that teenagers will be better drivers.

Drive a Safe Car

New drivers want the coolest car on the block. But to get a discount on their insurance, they need the safest car available. When calculating rates, insurance companies consider the type of vehicle teenagers will be driving and the cost associated with repairs or replacement if the teenager is involved in an accident. Do not skimp on safety to get a lower rate – teenagers need a safe car more than they need to save a few bucks on their insurance costs.

Achieve Good Grades in School

Just about all insurance providers have “good student” discount programs that allow students to submit their report cards to receive a reduction in premiums. The thought behind this is that if teens can work hard enough to make good grades, they will probably be just as diligent with their driving.

Establish Credit

Teens may be able to get a small department store credit card that their parents co-sign for so they can establish personal credit. Again, auto insurance companies correlate the teen’s ability to manage their credit with their driving ability and will lower rates for those teen’s who establish personal credit.

This article examines ways student drivers, especially teenagers, can get discounts on auto insurance coverage. By meeting certain criteria, student drivers can obtain affordable auto insurance that offers quality coverage in case of an accident.




Who needs FEMA?

If you ask a Libertarian for an opinion on people who hold their hands out for federal government or state aid, the printable version of the reply is likely to refer to such people as scroungers who should pay their own way through the hard times. The Tea Party is also hot on the subject, asserting the perils of Big Government. If it’s too quick to step in to help citizens in trouble, why should those citizens take any precautions. They can just sit back with their hands out and, sooner or later, the Government will put some money in it. Everyone on the right points to the private insurance industry and pushes the notion everyone should pay for cover and never be allowed to rely on tax dollars for support. There’s a slight change of tone when a disaster hits the home of a Libertarian. Then there’s criticism of the slowness of the response by federal government. Such is life for the flip-floppers.

For the more rational members of the community, there’s no such thing as too much help if there’s a disaster. The more Government or state aid, the more quickly the community can be put back on its feet. This help should not just look at the big picture of repairing roads and bridges so people can move around again. It also comes down to the individual level for those most in need. Not surprisingly, the federal government recognizes there are whole swathes of the population who either cannot afford health insurance or will end up underinsured – this includes those who think they are lucky enough never to be affected by a natural disaster. This brings us to the Federal Emergency Management Agency (FEMA). This federal agency has the responsibility for coordinating the response to any disaster. It can be man-made like an explosion at a nuclear power plant, an erupting volcano, or a hurricane producing a major storm surge. If the scale of the resulting disaster is more than a state can reasonably be expected to deal with on its own, FEMA steps in to offer its expertise.

This includes its Individual Assistance Program, designed to help those who are uninsured or underinsured. This aims to offer practical help to move home contents into storage, provide temporary housing while reconstruction work continues, and cover the cost of any medical treatment for injuries sustained in the disaster. Note you cannot claim twice under an existing policy and then under the FEMA program. If there’s overlapping cover, you have to decide which one to claim against. But if your cover is not going to be accessible because you cannot afford the high deductible or because you were underinsured in any event, the FEMA program will help bridge the gap. Indeed, the FEMA program can be the difference between having nothing and having some clothes to wear and somewhere to live while the situation is stabilized.

If you live in an area which is prone to flooding or seems to be getting more than its fair share of catastrophic weather events, you should look at the FEMA Individual Assistance Program. It may not be a substitute for conventional homeowners insurance quotes from a private insurer, but you should know what additional help is available when you getting your next homeowners insurance quotes.




The risks of a burglary

It’s a curious fact that the federal government does very little to monitor the amount of crime. You would imagine the Department of Justice would be interested to follow the statistics of wrongdoing so that resources could be targeted where most needed. Instead, we have judicial statistics that record the number of cases coming before the courts – the tip of the iceberg with so little crime actually detected. The police admit to solving less than 10% of the burglaries reported to them. Yet the statistics show the number of burglaries has been falling. This surprising fact is explained in two ways. First, most people have the basic contents of a home so burglars struggle to find buyers for the goods they steal. Second, more than a quarter of our homes are now fitted with an alarm system, iron bars on the windows, and stronger doors. This makes it more difficult for the burglar to break in. Obviously, a determined thief will always get in but, if it looks too much hassle, most move on in search of a home where the owner has helpfully left a door or window open.

So let’s start with the good news. Most insurers offer a discount for people who fit security measures to reduce the risk of a burglary. Check with your current insurer to see what gives the biggest savings. Now come back to your home with a little more confidence. You may still find the worst has happened, but you have done your best to prevent it. Now the practicalities: did you have enough cover? Whether you are a renter or an owner, it’s worth paying the full rate to cover the replacement value of all your possessions. Walk through the rooms and make a list. It’s too easy just to think of the more expensive items like the television, your computer(s), cameras and music equipment. You will be surprised how quickly the value of the contents rises when you actually list all you have.

In fact, there should be two lists. One should be the everyday possessions, the other the expensive items. This can be jewelry, artwork and other collectibles. Take photographs of all the expensive items. For all the larger electronic and domestic goods, make a note of the serial numbers. Insurance companies are always more comfortable if you have proof of purchase – yes, it’s a good idea to keep receipts and instruction manuals should a claims adjuster ask for them. Receipts are also useful to show the original value. If you have no receipts, look for evidence of payments on credit card and bank statements. Even PayPal may show payment when you bought online.

Although this all looks a lot of hassle, you are smoothing the way should you come back to a burglarized home. Now you have a master list, it’s easy to find what’s been stolen. The claims check is also likely to arrive more quickly, which should make you feel a little better. Now spend some dollars to make your home a fortress and the next homeowners insurance quotes will not rise too much. When you claim, remember this will be recorded in CLUE and A-PLUS so, when you next come to renew your home insurance, all insurers will know about your claims history.